Support Center
For more resources and information, visit our Salesforce Knowledge base. Here you'll find our online database of QMotion FAQ's, announcements, how-to and troubleshooting articles created by our Customer and Technical Support teams.
QMotion fabric samples are now readily available and easier to get than ever when you visit our new online portal, where you can easily search, browse, and order directly from our entire line of roller shade memo samples.
For immediate assistance, please call QMotion's customer service line at 877.849.6070 or contact us via email.
To view the CAD / DWG drawings and Specifications click here.
General
A: QMotion motorized shades are a great choice for families with young children because they have no pull cords which can be a strangulation hazard. QMotion also offers our patented manual override system which allows users, regardless of age, to activate the shade which a gentle tug.
A: QMotion only sells through authorized QMotion dealers. You can find the dealer nearest you by using our dealer locator or by calling 877-849-6070.
A: You can remove dust with a vacuum cleaner or compressed air. It is not recommended to use solvents, or scrub your shades with an abrasive substance. This might damage the coating of the fabric. For more intense cleaning, please contact us for instructions.
A: The original dealer where you purchased your QMotion shades may be able to repair or service your shades. If they are not able to assist you, call QMotion Customer Service at 877-849-6070.
A: We offer a five year warranty on everything except the batteries, for more information on the warranty please visit http://www.qmotionshades.com/support-center/tabs/warranty.
A: Depending on the choices of fabrics, you can select some which have various “green” certifications. Additionally, QMotion practices efficient manufacturing to minimize the ecologically adverse impact. When using battery powered QMotion shades, the batteries are Alkaline style, which the EPA has determined are safe enough to be disposed with other household trash.
A: QMotion has received numerous awards, including Best New Technical Innovation from the WCMA. You can learn more about our recognition and awards from the 'About' page at the top of the page.
A: QMotion shades utilize standard “D-Cell” Alkaline batteries. Depending on the size of your shade they will take between 3-8 batteries.
A: An energy efficient shade is one which does not consume much electricity when running, and may also help manage power consumption in a space, as well. QMotion shades are among the least “energy thirsty”, and our light filtering materials can help a space to be well lit while moderating the effects of the sun and giving privacy.
A: Find the detailed chart here: http://qmotionshades.com/system/support_documents/files/000/000/237/original/QdR___QdR2_Compatibility_Chart.pdf?1553701244